A signature IS required for deliveries to apartment complexes and commercial addresses they cannot leave your package without a signature or they will become liable. If you are not available to sign and FedEx has already attempted delivery, you have a few options. For FedEx shipments, please allow business days unless upgraded shipping options are chosen.
Orders placed on OtterBox. R, China offering our customers lower shipping costs. All orders use flat rate shipping with duties and taxes included for complete door-to-door service! We appreciate your patience and understanding. This has been and continues to be a VERY interesting year, which makes holiday shopping different too. Shipping companies are overwhelmed and indicate it may take longer for packages to reach destinations.
Find up-to-date holiday shipping information here. Upon shipment you will receive an e-mail notification containing tracking information so that you can view the status of your order. A signature IS required for deliveries to apartment complexes and commercial addresses they cannot leave your package without a signature or they will become liable.
If you are not available to sign and FedEx has already attempted delivery, you have a few options. Estimated shipping times have been provided below.
Please keep in mind; these time frames include our processing period, which can take up to 72 business hours, and in some cases more due to COVID The cost of shipping is calculated automatically based on weight and location when you place your order online.
We limit our liability for any delay to the charge we have made for the carriage even if the delay was our mistake. Carriage is at your risk.
This means it is your loss if the goods are damaged or lost on the way. You can pay for insurance to cover that risk if you wish. Please make this clear when ordering and we will charge for any additional insurance cover requested.
Otherwise Best Buy, nor Otter Box will cover a damaged phone, even if it broke inside the case. What is your return policy? We will accept returns within 30 days of the original purchase only if the product was purchased directly from Otter Products. If your product was purchased from an OtterBox authorized retailer, and that product is still within the applicable warranty period, then your damaged product is eligible for a warranty replacement.
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